Snoobi Help Center

At Snoobi, we want you to be successful using our web analytics tools. Our support is designed to give you the right mix of standard and enhanced support so that you can be successful in optimizing your analytics. And by doing so improve the results of your website.

Find 24×7 self-help in our Help Center Knowledgebase, standard customer support, and more to optimize your use of the Snoobi Analytics tools and reports.

Our Starter Service gets you started with the setup of the most important elements and every Snoobi account comes with access to our extensive online Help Center and our standard online and phone-based support.

Whatever the issue may be, we have you covered so you can concentrate on your activities.

Snoobi is proud on our ability to answer all your Snoobi Analytics-related questions. To enable a quick turn-around time in answering your questions our Support Portal is the main channel. E-mails with questions to our direct e-mail addresses have no workflow and we may not be able to respond in time.
The phone numbers for support can be used in case of an emergency or escalation.

Click here for the support details: In English  In Finnish  In Dutch

Free included service

Every Snoobi user can contact us online or by phone with questions on how to find the metrics, reports or settings. We support you in finding the best method to select, segment or filter the analytics metrics that you need, and point you in the right direction where additional information is in our extensive documentation.
Phone and e-mail details are on our About Snoobi page
The online Help Center is at this website.

Additional support and service

If you need assistance with actual report creation or extensive settings, our preferred method is to train you on that topic while actually handling your request. This will make it easier for you to handle similar requests from your organization in the future. This proven method of knowledge transfer is very cost-effective and optimizes your Snoobi Analytics usage.
Contact us to find out more or to make an appointment.

Training and Consulting service

Snoobi and the Snoobi Partners can assist you in end-user or extensive administrator training. We can also assist you in specific technical implementation trajects such as using your analytics data in BI-tools, specific intranet, e-commerce or online tool implementations.
Our team has a great track record in implementing a variety of analytic solutions.