SnooBI Ltd’s User Agreement Regarding to the Snoobi Service

The Objective of the Agreement
This Agreement is applied in the relation between SnooBI Ltd and the Customer, regarding the Customer’s right to use the Snoobi Service (hereinafter referred to as the “Service”). By subscribing to the Service the Customer undertakes to adhere to these terms.

Pricing and Billing
The Customer is billed for the Service according to currently valid price list. If there will be changes in the pricing of the Service, the Customer is informed about these changes at least one month before the change is implemented. After the announcement the Customer is entitled to terminate the subscription of the Service when the updated price list enters into force. The Customer pays the monthly fees in advance. The payment is due in 14 days from the date of the bill.  VAT (22%) is added to the prices to Finnish Customers and European Customers that do not provide their VAT number to SnooBI Ltd.  

If the service is terminated by request of the Customer before the tracking has started but after the reclamation time has ended, SnooBI Ltd will charge the customer 50% of the agreements' sum to cover the service's production, sales and opening costs. If the service is terminated by request of the customer after the tracking has begun, SnooBI charges the invoice's sum in its entirety. The reclamation time for Snoobi is 7 days  beginning from the day that the service has been ordered.

Service Level
SnooBI Ltd’s aim is to keep the Service available for its customers 24 hours a day, excluding temporary offline time caused by scheduled service or unpredicted technical problems. SnooBI Ltd tries to inform its customers of these breaks on its homepages or via e-mail 24 hours before the start of the break.

The Responsibilities of the Customer
The Customer is responsible for updating its contact and billing information to SnooBI Ltd. The Customer is responsible for taking care that the appointed contact person has the valid information and authority to administer the duties defined in this Agreement when in contact to SnooBI Ltd. The Customer is responsible for any harm that is caused by the use of the Service to itself, SnooBI Ltd or any third party. 

The Rights and Responsibilities of SnooBI Ltd
SnooBI Ltd has the right to change, add or remove the features, availability and hardware requirements of the Service. The corrections of essential errors and statutory changes will be made without delay. The Customer will be informed in good time, if the changes, additions or removals require changes in the systems of the Customer. SnooBI Ltd is not responsible for the possible expenses these changes may cause to the Customer. SnooBI Ltd retains the right of closing the Service anytime if it has any reason to assume that the Customer does not follow the Agreement.  

If SnooBI Ltd was obligated to pay the Customer compensation for defaulting the obligations of this Agreement or due to erroneous or defective actions, this compensation is always limited to not more than the amount the Customer pays for the Service during one billing period. SnooBI Ltd is not responsible for any direct or indirect damages, such as lost profits, errors on the Customer’s website, loss of information and revenue, termination of the Service and the losses it may cause, or property damages. SnooBI Ltd does not give any guarantees of the Service regarding its inviolability or appropriateness to a special use by the Customer.   

Data Ownership
The data that is recorded on the Snoobi server as the Customer uses the Service is the property of SnooBI Ltd. SnooBI Ltd will store the data and their backup copies at least twelve (12) months from the moment of recording, during which time the data is available for the Customer through the Service. SnooBI Ltd can use the data to improve the service of the Customer. SnooBI Ltd does not transfer the data to outsiders. Anonymous statistical information about the total use of the Service can be used in marketing purposes. The Customer’s right to the data is limited to the usage defined in this Agreement. All the Customer’s rights to the data cease as this Agreement ceases to be in force.

Marketing
SnooBI Ltd has the right to use the information on its customer database in its own marketing. SnooBI Ltd may transfer such information to its partners if it is necessary in order to maintain the level of the Service. SnooBI Ltd does not transfer the customer information to any third parties, unless this is necessary in order to maintain the system or secure the continuity of the Service. SnooBI Ltd may use the Customer as a reference.  

The Validity of the Agreement
Both parties have the right to terminate the Agreement by a written notice. As the notice of termination is given, the Agreement is valid until the end of the running billing period, however at least one month. SnooBI Ltd has the right to prevent the use of the Service, if the Customer has not paid the bill until due date. SnooBI Ltd has the right to terminate the Agreement without notice, if the Customer has not paid its overdue bill within two weeks from the posting date of the overdue payment reminder, if the Customer violates these terms of the Agreement, or if the Customer has been filed for bankruptcy or it has filed a public summons to its creditors, or an authority has recorded the Customer unable to answer for the responsibilities that concern it according to the terms of this Agreement. SnooBI Ltd has the right to change the terms of this Agreement. The contact person of the Customer will be informed in writing about the changes at least one month before they enter into force. In this case the Customer has the right to terminate the Agreement as the new terms enter into force. Regardless of the criteria of termination and the terminating party, the fees the Customer has paid are not returned in the situation of termination.

Force Majeure
Neither of the parties of this Agreement is not responsible for delays or damages that are caused by obstacles uncontrolled by SnooBI Ltd or the Customer, such that could not have been reasonably predicted by the time the Agreement was made, and the consequences of which neither of the parties could not have been reasonably avoided or defeated. Such obstacles may be e.g. fire, war, rebellion, requisition, riot, confiscation, strike, lockout, boycott or other industrial action, also in the case when the party of this Agreement is involved in it. The party of this Agreement must inform the other party of this Agreement of the force majeure in writing without delay, as well as the ceasing of the obstacle.